In today's fast-paced business world, embracing technology and prioritizing employee engagement are key to staying ahead. Sage, a global leader in payroll, HR and finance software, understands this well. Their partnership with Microsoft Viva Glint and Viva Insights is a compelling example of how utilizing a comprehensive employee listening strategy can drive business performance within organizations.
Delivering exceptional customer service and prioritizing engineering time is critical for Sage to stay ahead in a competitive market. Sage addressed challenges to retention and productivity by understanding the voice of the employee and meeting patterns. With this knowledge in hand, leaders at Sage were able to address root causes and improve retention by 30% in their customer service department, improve engineering productivity by 10% by reducing unnecessary meetings and improve customer service performance by 10%.
Take a look at the full customer story here and video highlights below.
